After Sales Manager - Spare Parts & Maintenance

After Sales Manager - Spare Parts & Maintenance

At Sticomax Group we design and build high-quality stainless steel machines and process installations for the food industry. With the support of a private equity shareholder, we are fully committed to sustainable growth.

To accelerate that growth, we are looking for an Aftersales Manager to build our aftersales organisation from the ground up. You get the unique opportunity to develop spare parts, maintenance and service into a professional, scalable business with a strong focus on recurring revenue, customer satisfaction and operational excellence.

Your challenge

You develop and implement the complete aftersales strategy for the group. You not only build an efficient organisation, but also create new commercial opportunities.

Your responsibilities include:

• Developing a scalable aftersales strategy and growth plan.
• Setting up and standardising processes for spare parts, maintenance and field service.
• Implementing and optimising ERP, CRM and field service solutions.
• Building a database of the installed machine base.
• Developing and selling maintenance and service contracts.
• Growing revenue and margin on spare parts and service.
• Leading and further expanding the aftersales team.
• Monitoring KPIs and driving continuous improvement.

What can we offer you?

• A key role with a high level of responsibility and autonomy, and the mandate to build up a business.
• The chance to shape aftersales across a growing, acquisition-driven group, rather than managing a fixed status quo.
• A competitive package in line with the seniority and impact of the role.

Interested?

Send your CV to annemie.decadt@sticomax.com